I have now owned my Patchwork Shop for 7 1/2 years, and during that time I have been able to gradually increase my stock of fabrics, patterns and notions. The shop is full and looks great. I pride myself in providing my customers with friendly and courtious service, and when I can't assist them with their shopping list I like to refer them to other Local Quilt Shops (LQS)......Nullawarre, Cobden, Terang, Warrnambool etc. I don't mind when people bring in patterns and fabrics from other LQS for matching / purchasing.......I know that there is no way that I can stock every fabric, pattern, book, notion available to please every customer......there is just so much available it would be impossible. I will help people out with patterns and sewing enquiries and assist in nutting out problems that they might have. However please do not bring precut kits in that you have purchased from Spotlight, complain about how it's not cut correctly and expect me to be able to fix it for you. And when you complain to Spotlight and they do nothing, please don't complain to me. I am sure that if you bought a kit from me and took it into Spotlight and asked for advice they would probably tell you to 'get lost'........but then again if you bought the kit from me it would be cut correctly in the first place......and if it wasn't I would replace it for you.
Don't forget to support your LQS otherwise you might have to rely on Spotlight for service and advice!